How do I make a reservation?
Reserving your hotel accommodation is very straightforward.
Select the date on which you'd like to arrive and the number of days you'd like to stay, simply click on the "Check Availability" or "Search" button. We will then generate a list with availability for your chosen dates.
You can then choose your room type and number of required rooms. When you've made your decision, click on the "Book Now" button. The next step is to enter in your personal details (e.g., your name, address and contact information) and your credit card information.
When you've finished entering your information and agreed to the conditions, click to Make the Reservation. After this final step, you'll be presented with a page confirming your reservation. It will detail your reservation confirmation number and summary details of your reservation information.
A confirmation email will be sent to the email address you provided.
We hope you have a very pleasant stay!
Is this a secure site?
SelectRooms pages are protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL technology encrypts information before it is transmitted across the internet, ensuring that all information is kept confidential and completely secure.
You will notice that our pages are "https", signifying that these are secure pages.
Why do I need to give credit card details?
As part of the reservation process, some hotels require a deposit to complete your reservation. Your credit card details are required to debit your card by the indicated amount in the hotel's policy, leaving the balance of the total reservation cost payable to the hotel during your stay. Depending on each individual hotel policy, this balance is to be paid by you upon check-in / check-out at the hotel.
A breakdown of the reservation cost can be seen in the summary panel while making your reservation and also on your reservation confirmation email.
Are my personal details kept private?
All sensitive and personal information (such as your name, contact information, reservation details, etc.) are only used for the purpose of your reservation and are only available to SelectRooms and the accommodation provider / hotel you have chosen. We will not pass this information to any third party without obtaining your consent.
All reservation pages are protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL technology encrypts sensitive information (such as your name, credit card number, etc.) before they are transmitted across the internet, ensuring that all private details are kept confidential and completely secure.
How do I amend / cancel my reservation?
By contacting the hotel directly. The hotel can assist with the amending or cancelling of your reservation.
Why haven't I received my reservation email?
Upon successful completion of the reservation process, a reservation confirmation email is sent to the email address you provided while making your reservation. If you haven't received your reservation email, we recommend that you firstly check the spam folder in your email inbox. If the reservation confirmation email has not been captured by your spam filter, then please contact the hotel. The page presented confirming your reservation will also contain the contact information for your hotel.
How do I contact the SelectRooms team?
By visiting our "Contact SelectRooms" page, you can complete a short form outlining your query. Upon receiving your query, we will contact you and endeavour to assist you as best we can.
Click here to visit the "Contact SelectRooms" page.